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Responsible Gaming Policy

1. Our Mission and Commitments

We recognise that gambling can pose a risk to a certain part of the population and potentially lead to serious negative consequences both for players themselves and for their families. That is why we have committed to creating the safest possible gaming environment and providing the tools needed to prevent gambling addiction from developing.

Our platform is built around the best international practices in player protection. We continuously improve our security systems, introduce new monitoring technologies and train staff to recognise the signs of problem gambling. We work with leading organisations in the field of gambling addiction and support research in this area.

Protecting our users is an absolute priority. We provide access to qualified help, supply educational material about the risks of gambling and work actively to build a culture of responsible gaming on our platform.

2. Age Restrictions and Protection of Minors

Access to our platform is strictly forbidden to anyone under 18, or under the age of majority in their country of residence. This rule is absolute and admits no exceptions. We apply multi-level age verification procedures, starting at registration and continuing throughout the time the service is used.

At registration the system automatically checks the date of birth provided. We may additionally require supporting documents at any stage of using the platform. If there is the slightest suspicion that an account belongs to a minor, access will be blocked immediately until full verification is completed.

If a minor is found to have gained access to the platform, the account is blocked immediately and permanently. All bets placed are voided and any deposited funds are returned to the account they came from. We also take additional steps to prevent re-registration.

We recommend that parents and guardians:

3. Recognising Problem Gambling

It is important to recognise the moment when play stops being harmless entertainment and becomes a problem that affects your life negatively. Gambling addiction develops gradually, and early warning signs are often ignored or explained away. The sooner you recognise the problem, the easier it is to deal with.

The first warning signs include spending more money on gambling than you can afford, and playing longer than you originally planned. If you notice yourself constantly trying to win back losses, that is a classic symptom of developing addiction. Borrowing money or selling possessions to keep playing is a serious warning sign.

Behavioural signs of problem gambling:

Financial and emotional consequences include feeling financial strain because of gambling, being unable to stop even after large losses, and feeling despair or helplessness about your gambling behaviour. If you recognise three or more of these signs in yourself, we strongly recommend seeking professional help.

4. Gambling Control Tools

We provide a comprehensive set of tools for managing your gambling activity. They are all easily accessible in your personal account under "Responsible gaming" and can be configured to suit your individual needs and circumstances. Using these tools is entirely voluntary, but we strongly recommend setting at least basic limits to protect yourself.

4.1. Deposit Limits

One of the most effective ways to control spending is to set deposit limits. You can set the maximum amount you allow yourself to deposit over a day, a week or a month. Once the limit is reached, the system automatically blocks further top-ups until the chosen period ends, protecting you from impulsive decisions.

It is important to understand the difference between lowering and raising limits. A reduction takes effect immediately, for your instant protection. Raising a limit, however, only applies after 72 hours. This delay is deliberate: it gives you time to think the decision over and protects you from acting on impulse while chasing losses.

4.2. Bet and Loss Limits

Setting limits on stake size helps you control risk and avoid heavy losses over a short period. You can set a maximum for a single bet or a total stake amount for a given period. This is particularly useful for preventing situations where emotion takes over from reason.

Loss limits let you define the maximum amount you are prepared to lose in a day, a week or a month. Once you reach that limit, access to games is automatically restricted until the next period begins. This tool is extremely effective at preventing attempts to chase losses, which often lead to even greater ones.

4.3. Time Limits

Time spent playing can creep up unnoticed, especially when you are caught up in the process. Setting a maximum session length helps keep a balance between gambling and other parts of life. The system sends advance notifications 10 and 5 minutes before the limit is reached, then ends the session automatically once it is.

You can also switch on periodic reminders about the length of your current session. These messages appear at intervals you choose and show how long you have been playing, how much you have spent and what your current balance is. Such "reality checks" help keep the situation under control.

5. Self-Exclusion

If you feel you are losing control over your gambling behaviour, or gambling is starting to affect your life negatively, full self-exclusion from the platform may be the best decision. We offer several self-exclusion options depending on the seriousness of the situation and your needs.

5.1. Temporary Pause (Cool-Off)

A temporary pause lets you take a break from gambling for anything from 24 hours to 6 months. This is useful if you feel you need time to rest, to reassess your relationship with gambling, or simply want a break. Your account will be fully blocked for the period you choose.

During a temporary pause you will not be able to:

Once the chosen period ends, access to the account is restored automatically. However, you can always extend the pause or move to a longer self-exclusion if you feel the need.

5.2. Long-Term Self-Exclusion

For more serious cases, long-term self-exclusion is available for anything from 6 months to several years. During this period your account will be fully blocked and you will not be able to create new accounts. Our monitoring systems actively track and prevent any attempt to get around this restriction.

To restore access once the self-exclusion period ends, you will need to contact customer support and go through an additional confirmation procedure. We may also invite you to complete a questionnaire about your experience and your current attitude to gambling, to be sure that returning to play will be safe.

5.3. Permanent Block

If you have decided to stop gambling for good, you can choose the permanent account block option. This decision is irreversible and is designed to give you maximum protection against returning to gambling in future. We will carry out your request within 24 hours, and all remaining funds will be returned after any applicable fees are deducted.

6. Financial Responsibility

One of the most important principles of responsible gaming is never to gamble with money you cannot afford to lose. Gambling is not, and should never be treated as, a way to earn money, solve financial problems or generate steady income. It is a form of entertainment that has a price, and that price should match what you can afford.

Before you start playing, define your entertainment budget — the amount you can spend on leisure without affecting your ability to pay bills, buy food, cover rent and meet other basic needs. Money for gambling should be part of your entertainment budget, in the same way as a trip to the cinema or a restaurant, not money you need to live on.

Financial rules for safe play:

Remember that mathematically, casinos and bookmakers always have the edge over the long run. That is built into the very nature of gambling. Treat any money spent on gambling as payment for entertainment and excitement, not as an investment expected to return a profit.

7. Sobriety and Emotional State

Your physical and emotional state has a significant effect on the quality of the decisions you make while playing. We strongly recommend refraining from gambling under the influence of alcohol, drugs or medication that affects consciousness and cognitive function. Using such substances impairs your judgement, reduces self-control and can lead to rash, impulsive decisions you will regret.

Your emotional state matters just as much. Do not play when you are feeling strong emotions — whether anger, sadness, disappointment, euphoria or stress. Emotional decisions are rarely rational. It is especially dangerous to play in an attempt to "win it back" after a loss, or to keep playing on the crest of a winning streak believing yourself invulnerable.

Also avoid playing when you are tired, short of sleep or under psychological pressure because of problems at work, at home or elsewhere in life. At such moments gambling can feel like a way of escaping reality, but in fact it only deepens the problems. Play only when you can make rational, considered decisions and are fully in control of your actions.

8. A Balanced Life

Gambling should be just one of many activities in your life, not the dominant or only source of enjoyment. It is very important to keep a healthy balance between gambling, work, family, friends, hobbies, sport and other interests. Having a variety of sources of enjoyment and fulfilment makes you more resistant to developing an addiction.

If you notice that gambling is taking up a disproportionate amount of your time, interfering with everyday responsibilities, or that you are giving up other activities for it, that is a serious warning sign. A healthy relationship with gambling means it stays one of many ways of spending free time, not the centre of your existence.

Maintain your social connections, stay physically active, develop professional skills and make time for family and friends. A full life with varied interests is the best protection against gambling addiction.

9. Help and Support

If you or someone close to you is facing a gambling problem, remember — help is available and you are not alone in this. Asking for help is a sign of strength and responsibility, not weakness. The sooner you acknowledge the problem and start acting, the better your chances of overcoming it.

Organisations that provide free and confidential support:

Our own support service is also ready to give you information about available resources, help you set the limits you need on your account, or point you towards the right specialists. We understand how sensitive this issue is and guarantee complete confidentiality for every enquiry.

10. Monitoring and Intervention

We use advanced AI-based monitoring systems to detect potentially dangerous behaviour patterns at an early stage. Our algorithms analyse dozens of indicators: the frequency and length of gaming sessions, stake sizes relative to deposits, changes in behaviour after wins and losses, attempts to chase losses, deposit frequency and many other factors.

If the system detects warning signals, our support team may contact you to discuss your gambling activity. We may suggest setting additional limits, provide information about responsible gaming tools or recommend seeking professional help. In some cases, where behaviour points to a serious problem, we may temporarily restrict your gambling activity for your own good.

These measures are not a punishment — they exist solely to protect you. We understand that such interventions can provoke negative feelings, but our duty is to care about our users' wellbeing, even where that does not always match their immediate wishes.

11. Tips for Safe Play

Following a few simple rules can substantially reduce the risk of problem gambling. Always set clear money and time limits before you start playing and stick to them regardless of results. Take regular breaks every 30-60 minutes so you can assess the situation with a clear head. Never try to win back money you have lost — that is the most common and most dangerous trap.

Do not play when you are upset, irritated, under pressure or going through difficult circumstances. Treat gambling purely as entertainment, not as a source of income or a way to solve problems. Keep a record of the time and money you spend playing — it will help you see the real picture.

Be honest with yourself and those close to you about your gambling. Hiding it is often the first sign of a problem. If you have lost your set limit or used up your time, stop and come back another day. Remember: there will always be another day to play tomorrow, but only if you keep control today.

When gambling stops being entertainment and becomes a source of stress, anxiety or financial trouble, it is time to stop. Asking for help is a sign of strength and responsibility. You are not alone, and we are here to support you on the way to healthy play or to recovery.

For further information, help setting limits or any other support, please contact our customer support team via live chat, email or telephone. We also recommend approaching specialist gambling addiction organisations directly. Your wellbeing is our priority.